Black Friday is a massive shopping event that continues to break sales records and challenge retailers with shifting consumer behaviors. In this article, you’ll find the latest stats, practical tactics, and a deeper look into what shapes shoppers’ decisions during the busiest holiday season. Stay ahead of the competition by using these evidence-based insights for your upcoming Black Friday campaigns.
Key Black Friday Insights for 2025
Black Friday has conventionally been held as the epitome of holiday shopping, and its influence only continues to grow with each year passing. For 2025, retailers from all over the world are readying themselves for a high-stakes event that promises to be more competitive than ever, with shoppers already counting the days until the big sales begin. Whether you are an online retailer of small means or a multinational company, it’s the understanding of the figures from previous years that will help you refine your marketing approach to maximize those seasonal profits.
Various projections show that holiday spending this year will also surpass one trillion dollars, a sign of consumer confidence and an attempt to get the best bargains. According to Onlinedasher, online holiday shopping in 2023 alone was projected to hit $1.2 trillion, setting an unprecedented record for seasons to come. Every year that goes by, or rather, every Black Friday that goes by, businesses learn more and more about customer behavior and get increasingly sophisticated mechanisms to compete for shares of this growing pie.
Black Friday Gains Popularity
To many consumers, Black Friday is more than a day’s cue for the entire holiday shopping period. The National Retail Federation estimates 131.7 million U.S. consumers will shop on Black Friday in 2024, 65% of whom plan to shop in-store, further emphasizing the strong importance of physical retail. While Black Friday is still the crown jewel, surrounding days such as Cyber Monday, which should see 72.3 million shoppers, and Thanksgiving Day, at 34.3 million, make this weekend the cornerstone of the holiday shopping calendar. Companies that get ready for Black Friday and the rest of the period stand to gain from this momentum for long-term success.
While more and more buyers gradually move online, Black Friday and Cyber Monday remain the biggest shopping days throughout the year. According to estimates by Insider Intelligence, these two days outshine other days in terms of online traffic and spending. That special opportunity once in a way when retailers can offer some attractive deals that may ignite consumer enthusiasm to turn a profit and have them coming back for more-especially with selective e-mail campaigns attached.
But Black Friday isn’t a spike in and of itself; it also ushers in the rest of the holiday period during which time consumers continue to look out for further deals and special promotions. Those businesses that can look ahead and focus on how to keep momentum going tend to see much stronger revenues throughout the holidays. While Black Friday takes center stage, the real work lies in sustaining energy through the weeks leading right up until the last possible day of gift-giving.
Shifting Consumer Behavior and Expectations
Inflation and shifting global economic fortunes are seen as elements that can hit the way in which consumers will relate to Black Friday. US shoppers in 2022 spent $9.12 billion online across Black Friday, according to Adobe, beating previous records despite fears over the rising cost of living; however, economists and some surveys in 2023 and 2024 showed that inflation might just be what makes buyers more conservative and also prompts retailers toward giving early and solid promotions so they may capture sales before further contraction of the budget of those spending may happen.
The retailers are offsetting such ups and downs in one go by beginning holiday sales in October. Brands are working to woo deal-conscious consumers, Wmar2news said, who bypass the price hike at the very last minute. But there’s one curious counter-trend: many buyers in Deloitte’s holiday survey were deadly serious about not reneging from keeping spending at par for the season in order to make the times more festive than what a tumultuous couple of years brought. They planned to spend an average of $1,652, outpacing some pre-pandemic benchmarks and revealing pent-up demand to celebrate.
Abandonment and Conversion
Cart abandonment is one of the biggest challenges facing retailers, especially when volumes are huge during holidays. Last year’s data unveiled an important insight: the average cart abandonment fee during the Black Friday period in 2022 was 76.15%, slightly higher compared to the average overall eCommerce abandonment rate, which stands at 70.19%.
To many brands, these statistics are alarming yet show enormous room for improvement. These could be improved through retargeting campaigns and follow-up emails at just the right time. Retainful reports that something as simple as adding “Black Friday” or “Cyber Monday” to the subject line can increase click-through rates by as much as 64%. Customers are primed to respond when they see seasonal messaging, so those critical words can make the difference between a lost sale and a new brand advocate.
Queue-it adds to this view, citing that Black Friday web traffic can be more than twice as big in comparison to the average day taken in early November. Where there is volume among visitors, it would mean a better pool of people who could become customers. But such a situation also raises the stakes where conversions are involved. If your site or your digital campaigns aren’t optimized to their full potential, you may very well lose the surge of buyers almost as fast as it comes in.
The Role of Timing and Creative Engagement
Timing is everything when it comes to your Black Friday marketing campaign. Some brands prefer to send “early bird” offers up to a week, and even a month in advance when consumers are eager to jumpstart their shopping. Others prefer a concentrated burst of deals on the actual Black Friday weekend. Both can work, but consistency is key: releasing deals bit by bit may keep your brand top of mind throughout the holiday season.
But other than timing, the creative aspects of your campaign might just be what draws shoppers in or sends them running. Shopify reports that 46% of consumers want to see product videos before they buy, reinforcing just how important visuals are to online retail. You can also use short, eye-catching GIFs or holiday-themed banners in your emails to highlight your brand’s personality. You don’t always need top-notch production value-authenticity and clarity about the product benefits often matter far more.
Interpreting Data for Future Success
The hustle of Black Friday does not end when the weekend is over. Each campaign is also a learning opportunity. By analyzing open rates, click-throughs, and total conversions, you can make more informed decisions for subsequent holiday events and the next Black Friday. It’s not just about whether sales targets were hit, but also about finding out what messaging resonated most with your audience.
Queue-it said Black Friday can also be as heavy as 30% busier than the normally second busiest shopping day of the year for most, Thanksgiving. Yes, this obviously translates to mountains of gold within the realms of behavioral insight maybe your midday proposition was doing absurdly better over the late deal or one with a comic subject line performs better over anything more direct. By documenting these tidbits, you’re not only improving any one particular project but setting base materials for even better data-driven strategies over more extended periods with practice.
3 Tools for Streamlined Holiday Campaigns
1) Advanced Email Automation
Tools like Klaviyo or Mailchimp provide automated workflows, segmentation features, and personalized recommendations for your customers—perfect for capturing those who abandon carts and for nurturing leads before, during, and after Black Friday. By setting up well-timed drip campaigns, you can keep your audience engaged with tailored promotions, reminders, and product highlights. This level of personalization often translates into higher conversion rates and better brand loyalty.
2) Real-Time Analytics Dashboards
Platforms such as Google Analytics or Adobe Analytics let you monitor traffic surges, identify top-performing products, and optimize your campaigns in response to consumer behavior—instantly. With real-time insights, you can quickly pivot your strategy if certain products outperform expectations or if specific marketing channels generate more buzz than others. This agility is crucial during high-demand periods like the holiday season.
3) Social Media Scheduling Suites
Solutions like Hootsuite or Buffer enable you to plan and schedule your holiday promotions to go live exactly when your audience is most active—boosting engagement and keeping your brand top of mind throughout the season. You can also track metrics like likes, shares, and comments, helping you measure the effectiveness of each post and refine your messaging for maximum impact. By maintaining a consistent, timely presence across multiple platforms, you can stand out in a crowded holiday marketplace.
Wrapping Up Your Black Friday Game Plan
Black Friday 2025 is likely to break records again, and now more than ever, it is important to go into the holiday prepared. Take from past years-ideas such as prioritizing email campaigns, analyzing cart abandonment data, and timing your promotions-that have helped mold an approach for 2025. Whether you’re a seasoned participant in the Black Friday rush or gearing up for your first major holiday campaign, these insights offer a blueprint for success.
Remember, amidst the chaos, customers are seeking bargains and some holiday magic. So, craft an experience that balances attractive discounts with personal connection. Take the time to study last year’s consumer trends, adapt them to this year’s climate, and let your brand’s unique voice come through in your promotional materials.
It’s not just about closing a deal; rather, it is to build a strong relationship that may last beyond today. Let every piece of your marketing plan, social media, and even videos speak to the needs and desires of shoppers during this special time. But tune into consumer behavior while keeping your messaging relevant and refining with data, and your Black Friday campaign is much better positioned to generate quick and long returns.
Great, good luck with your holiday planning, and here’s to your most successful Black Friday ever!
Jen Ribble is a seasoned marketing professional with over 20 years of experience, specializing in B2B SaaS. She has spent a decade creating impactful content for leading marketing technology companies and continues to leverage her expertise to deliver high-quality marketing content.
Was this news helpful?